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How it works

The process stays, the effort goes

AI plus automation take over the manual work between intake and result. Workflows complete routine tasks. Complex tasks go to the AI agent. Existing systems, tools and processes stay in place — manual effort is replaced.

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Starting point

Your processes work — but they are expensive and slow

Cases arrive by email, phone or Teams. Data and documents live in SharePoint, file stores and business systems. People read, check, transfer and trigger the next step.

Starting point: A person handles the case between intake and result and uses email, Teams, SharePoint, file stores and business systems. Intake Request · document · task Result Reply · task · system entry Manual handling read · check · transfer Tools and existing systems Email & Teams SharePoint File stores Business systems

Target state

The process stays. Workflow and AI take over the handling

Tasks come in by email, phone or chat. AI analyses the input. Routine tasks with defined steps and rules are completed by workflows. Complex tasks go to AI agents. Both use the tools and systems you already have. Your people monitor the process and its results and step in when needed.

Result: A workflow handles routine tasks and an AI agent handles other tasks. Both use the same tools and existing systems as before. Intake Request · document · task Result Reply · task · system entry Classification Routine or other task Workflow Routine tasks AI agent Other tasks The same tools and existing systems Email & Teams SharePoint File stores Business systems

The building blocks

Three layers connect systems, workflow and AI

A reliable data foundation, integration into workflows and systems, and the involvement of AI agents form the basis of every solution.

DAS Storage Layer, DAS Operator and DAS Agent Layer connect the company's AI agent with Microsoft 365 and other data sources. Company AI agent DAS Agent Layer Case context · tools · return DAS Operator Intake · rules · checks · approvals · handoffs DAS Storage Layer Email Teams M365 Interfaces SharePoint File stores Business systems Databases
DAS Agent Layer
Connects the company's AI agents (e.g. Claude, ChatGPT, Copilot) to cases, data and tools.
DAS Operator
Controls intake, rules, checks, approvals, handoffs and access to systems and tools.
DAS Storage Layer
Manages data storage and access, links and validates data from different sources.

Setup and administration

DAS Operator Studio

The admin interface for configuration and operations. Designed to be used with AI agents. Set up via chat — no manual, no frustration.

Microsoft 365

Working with the tools you know

Requests arrive by email or Teams. Documents live in SharePoint or OneDrive. Cases and results are reflected in your existing systems.

Outlook and Microsoft Teams
Capture cases, ask questions and deliver results.
SharePoint and OneDrive
Read, file and update documents.
Business systems and interfaces
Check data, write entries and trigger work.

Operations

More than software

Success is measured by the effort saved. Processing times and results are tracked in day-to-day operations. If the savings don't clearly show, we adjust.

Where do we start?

Volumes, effort and exceptions show where automation pays off. Let's find the biggest lever!

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